Skip to content
B2B-Lab
MarketplaceServices platform01 / 05 · Moscow

Services marketplace case study: provider aggregator with escrow payments

A two-sided marketplace with geo-search for providers, ratings and a safe deal. Web + iOS + Android.

Providers
12,000+
Time to MVP
9 weeks
Client
Home services startup
Timeline
9 weeks to MVP, then development in sprints
Team
Product manager, designer, 3 developers, QA

Challenge

What the client came with

The founders wanted to launch a home services aggregator: plumbers, electricians, cleaning, minor repairs. The main risks of a service marketplace are trust and payment: customers are afraid to pay upfront, and contractors are afraid to work without a payment guarantee.

They needed to reach the market within one quarter with a web version and mobile apps, without laying down an architecture that would have to be rewritten as they grew.

Solution

What we did

  1. 01

    Safe deal

    Payment is held when the order is placed and released to the contractor once the result is confirmed. Disputes are resolved in the admin panel with the full chat history and photos.

  2. 02

    Contractor geo search

    Orders are shown to contractors within range who have the right skills; priority is based on rating, response speed and workload.

  3. 03

    Ratings and moderation

    Contractor verification, reviews only after a paid deal, automatic flags for suspicious activity.

  4. 04

    Domain-based architecture

    Catalog, orders, payments, notifications and moderation are separate modules with APIs, which made it possible to add mobile apps without changing the backend.

Features

  • Accounts for customers, contractors, moderators and administrators
  • Escrow payments and contractor payouts
  • Order chat with photos
  • Push and Telegram notifications
  • iOS and Android on React Native
  • BI reports by city and category

Results

  • MVP launched in 9 weeks
  • 12,000+ contractors on the platform
  • Mobile apps added without rewriting the backend

Services in this project

Next case study

An AI agent sales team for an industrial equipment distributor →
All projects

Contact

Always happy to discuss a new project.

Fill in the form — or a detailed brief if your requirements are already clear. We'll reply with an estimate and a plan.

  1. 01Tell us about your task, goals and timeline
  2. 02Get a clear estimate and plan
  3. 03Call with the head of the lab
Submit a brief

hello@b2b-lab.ru