Industry · Service businesses
Software development for service businesses
Development for service businesses means online booking without phone calls, reminders that cut no-shows, and payment right at booking. We build bots, Mini Apps, apps and service marketplaces for salons, clinics, repair centers and field services, tying specialist schedules, the CRM and the till into one system.
Industry challenges
What holds growth back
- 01
The front desk is drowning in calls and messages
Bookings come in through phone, WhatsApp, Instagram and Telegram all at once. Some requests get lost, especially in the evenings and on weekends.
- 02
No-shows and empty slots in the schedule
Clients forget their appointment or reschedule at the last minute. The specialist sits idle, and nobody manages to resell the free time.
- 03
No client history and no repeat sales
Preferences, past services and contacts live in a notebook or in an employee's head. There is nothing to bring a client back with a month later.
- 04
Managing field staff is hard
Jobs are handed out to mobile specialists and couriers by hand, quality control relies on reviews in group chats, and payouts to contractors are tracked in spreadsheets.
Solutions
What we build for the industry
- 01
Online booking bot for beauty salons and studios
Clients pick a service, a specialist and a free slot in a minute, get a reminder a day and two hours before, and can reschedule on their own. The front desk sees every booking in one schedule. Fewer no-shows, and free slots are filled through waitlist notifications.
Bots for any social network or messenger → - 02
Mini App: service catalog, booking and prepayment
A full interface inside Telegram with photos of past work, prices, reviews and prepayment via YooKassa or Telegram Stars. Memberships, gift certificates and bonuses live in the same window. Conversion from view to booking is higher than when chatting with an administrator.
Telegram Mini Apps → - 03
Online booking system built for your chain
A web booking service for a multi-branch chain with roles for owner, manager, administrator and specialist. Schedules, commission-based pay, consumables inventory and utilization reports. If off-the-shelf services don't fit your logic or budget, we build an online booking system around your processes — and it stays yours.
Websites and web applications → - 04
Clinic app with medical records and payments
An iOS and Android app for clinics: doctor appointments, test results, visit history, online payment and chat with the front desk. Patient data is processed in line with 152-FZ and stored on your servers. The front desk gets relief, and fewer patients drop off between visits.
iOS and Android apps → - 05
Service marketplace with ratings and secure payments
A two-sided platform: clients post jobs, providers respond, and funds are held until the work is confirmed. Geo-search, ratings, disputes and payouts in one product. A fit for home services, repairs, cleaning and on-site services.
Platforms and marketplaces → - 06
AI receptionist that answers and books
An AI agent answers questions about prices and services around the clock, finds free time and creates the booking in the CRM. Complex cases go to a human administrator with the full conversation context. Evening and night inquiries are no longer lost.
Vertical AI agent systems →
Integrations
We work with the systems you already have
- YCLIENTS
- Bitrix24
- amoCRM
- 1C:Medicine
- YooKassa
- SBP (Faster Payments System)
- Telegram Stars
- Yandex Maps
- 2GIS
- Google Calendar
Case study
Home services aggregator: orders, providers, escrow payments
A two-sided marketplace with geo-search for providers, ratings and a safe deal. Web + iOS + Android.
FAQ
Frequently asked questions
Can we keep YCLIENTS or our current CRM?
Yes. The bot, Mini App or app connects to your system via API, so the schedule stays in one place. If your current system can't cope, we design a custom one and migrate the data.
How much does a booking bot or app cost?
For reference: a booking bot in Telegram or MAX starts at 60,000 ₽, a Mini App at 150,000 ₽, a mobile booking app at 400,000 ₽, and a service marketplace at 1,200,000 ₽. The final price depends on scope and is calculated once the specification is worked out.
How fast can online booking go live?
A booking bot takes from 1 day, a Mini App from 3 days. A mobile app takes 8–14 weeks, a marketplace MVP 8–12 weeks.
Does it work for medical clinics?
Yes. We have experience with 152-FZ requirements: patient data is stored on your servers or in a Russian cloud of your choice, with role-based access control.
Contact
Always happy to discuss a new project.
Fill in the form — or a detailed brief if your requirements are already clear. We'll reply with an estimate and a plan.
- 01Tell us about your task, goals and timeline
- 02Get a clear estimate and plan
- 03Call with the head of the lab
hello@b2b-lab.ru